Frequently Asked Questions
FAQ
Most popular questions | Swith
Which payment methods do you accept?
We currently accept Visa, Mastercard, Amex, and Discover cards. We also process payments through Apple Pay and Google Pay wallets.
What happens if an item is out of stock?
Swith makes every effort to display items that are available to ship. There may be instances where we run out of stock in an item. In such instances you will receive an email notifying you of an item's cancellation. If you have any questions about your order or cancellation, please contact us at support@swithwear.com.
How long does it take to process an order?
Standard processing time for orders is 5-10 days to be processed and shipped.
I have a design idea. can I send it to you?
We love hearing from our customers and are happy to accept design ideas. Please drop us a line at support@swithwear.com.
Order and shipping questions | Swith
Where is my order?
Shipping confirmation emails or text messages for orders will be sent once shipments have been packed up and handed over to the shipping carrier. These messages will contain a tracking number to be used to track packages in real time.
Can I change or cancel an order?
We're unable to make changes to an order once it has been placed. We apologize for any inconvenience and encourage you to shop thoughtfully.
How long will my order take to ship?
Standard processing time for orders is 5-10 days to be processed and shipped.
What if my order is damaged or incorrect?
If there is an issue with your order, contact us at support@swithwear.com and we will make it right.
Returns questions | Swith
What is your return policy?
If your Swith item is eligible for return, you can contact us at support@swithwear.com to start a return. Please view our return policy.
Can I return final sale items?
Final Sale items are not eligible for return. Please note that items will be marked as Final Sale on the product page.
How long does it take for my return to process?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Fit and Sizing questions | Swith
Where can I find size guides?
You can find the size guide for an item on each product description page. Just click the Size Chart link to see the item's measurements. Items also have a fit guide based on customer feedback.
Do your products run true to size?
Our products should run true to size or oversized if indicated on the product page. Our unisex sizing runs as men's sizing. We encourage you to shop thoughtfully and consult our Size Chart for the most accurate fit. Keep in mind that the sizes displayed in our Size Charts are approximate.
Will my items shrink?
Our garments are preshrunk to minimize shrinkage. Please keep in mind that all dryers heat differently and that high temperatures may constrict fibers. We do not recommend drying our garments on high heat. Please see our care instructions.
Garment care questions | Swith
How do I care for my Swith garments?
Each garment comes with care instructions. Please refer to your garment's care instructions and Swith's general care instructions.
Discounts and sales questions | Swith
What is a flash sale?
A Flash Sale is a short-term promotion that is run on a certain collection of items. Discounts on specified items are only valid within the promotional window.
I found a discount code on another site, is it valid?
If you received a code from Swith or one of our marketing partners, please enter that code at checkout to redeem the discount.
Company and product questions | Swith
How can I contact Swith brand?
Please contact us at support@swithwear.com with your questions.
Where are your products made?
Our garments and materials are manufactured all over the world, with the final design, printing, and embroidery made in the USA. Ethical manufacturing is important to us and we work to ensure our products are made with a high degree of quality.
What's your sustainability policy?
As a family business, we feel a deep level of accountability for how we run this brand, and we're committed to social and environmental responsibility. That means sourcing materials that respect the planet, and choosing production partners that align with our values of fairness, transparency, and low-impact operations.
- Sustainable fabrics:
We prioritize organic cotton, recycled fibers (Global Recycled Standard Certified), and innovative blends that reduce waste and water use. We use garments with a mixture of cotton, including cotton sourced through the Better Cotton Initiative (BCI) - the largest cotton sustainability program in the world, helping cotton communities thrive, while protecting the environment. - Ethical production:
Our garments are made in facilities that uphold fair labor practices and safe working conditions, and with OEKO-TEX® Standard 100 Certification to ensure that garments are free from dangerous substances. This certification is designed to ensure the effect the dyeing industry has on the environment is minimized and that the garments are safe not only for consumers, but also for the people who make them. - Minimal waste: We produce limited runs and made to order apparel to reduce overstock and keep our focus on quality. Since we're just starting out, we don't use screen printing that produces larger runs.
- Paper Packaging: We use internal packaging that is free from plastic and easily recyclable as an alternative to clear poly bags.